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Data Protection Policy

Electric Bikes Sussex (EBS) take your data protection very seriously. Therefore we believe strongly in the following points:

  • Customers Data should not be misused in anyway by EBS.
  • Customers should always have the option to unsubscribe from emails and newsletters sent out by EBS.
  • EBS should not give/sell customers data to any third parties.
  • Customers should not be spammed with unwanted emails or letters.

When customers of EBS input their data into our system it may be transferred and processed in the US, UK or Europe. The reason for this is below.

Like many other businesses we use a ecommerce builder called Shopify to make our website. Shopify processes its data in the US and therefore your data may be transferred and handled in the US. Do not be alarmed by this, we can assure you that your Data is very secure! The US and EU recently agreed on a new framework for transatlantic data flows. This enhances the security of your data further. This agreement includes the following elements:

Strong obligations on companies handling Europeans' personal data and robust enforcement: U.S. companies wishing to import personal data from Europe will need to commit to robust obligations on how personal data is processed and individual rights are guaranteed. The Department of Commerce will monitor that companies publish their commitments, which makes them enforceable under U.S. law by the US. Federal Trade Commission. In addition, any company handling human resources data from Europe has to commit to comply with decisions by European DPAs.

Clear safeguards and transparency obligations on U.S. government access: For the first time, the US has given the EU written assurances that the access of public authorities for law enforcement and national security will be subject to clear limitations, safeguards and oversight mechanisms. These exceptions must be used only to the extent necessary and proportionate. The U.S. has ruled out indiscriminate mass surveillance on the personal data transferred to the US under the new arrangement. To regularly monitor the functioning of the arrangement there will be an annual joint review, which will also include the issue of national security access. The European Commission and the U.S. Department of Commerce will conduct the review and invite national intelligence experts from the U.S. and European Data Protection Authorities to it.

Effective protection of EU citizens' rights with several redress possibilities: Any citizen who considers that their data has been misused under the new arrangement will have several redress possibilities. Companies have deadlines to reply to complaints. European DPAs can refer complaints to the Department of Commerce and the Federal Trade Commission. In addition, Alternative Dispute resolution will be free of charge. For complaints on possible access by national intelligence authorities, a new Ombudsperson will be created.

We hope this reassures you that your data is secure and safe. If you would like anymore information on your data security then don't hesitate to contact us on 01273 625060 or to email us at info@electricbikessussex.co.uk.

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